When you use rich11, your trust means everything to us. This Privacy Policy explains what data is collected, how it is used, and what rights you have.
Rich11 is one of Bangladesh's most trusted online betting and gaming platforms. We believe that protecting your personal information is not just a legal obligation — it is our ethical responsibility. This Privacy Policy explains how rich11 collects, stores, and uses your data.
This Privacy Policy applies to rich11's website, mobile app, and all associated digital platforms. Each section is explained in clear, straightforward language so you can fully understand how your data is handled and make informed decisions.
By creating an account or using our services, you are considered to have agreed to this Privacy Policy. If you disagree with any part of it, please contact us or refrain from using the platform.
Rich11 only collects information that is genuinely necessary to provide our services. Collecting excessive or irrelevant data is not our practice. The types of data we collect are detailed in the list below.
Rich11 uses collected data solely for specific and legitimate purposes. We never use any information unnecessarily or unethically. The key purposes for which we use your data are outlined in detail below.
| Purpose | Data Used | Basis |
|---|---|---|
| Account Verification & KYC | Name, NID, photo | Legal Obligations |
| Payment Processing | Payment details, transaction history | Contractual |
| Customer Support | Contact Information, Conversations | Legitimate Interest |
| Fraud Prevention | IP, device & login history | Legal Obligations |
| Personalized Offers | Gaming preferences, usage patterns | Consent-Based |
| Marketing Communications | Email address & mobile number | Consent-Based |
Rich11 follows industry-leading security standards to protect your data. Our servers are secured with 256-bit SSL encryption, firewalls, and regular security audits.
Your data is retained only for as long as necessary. Even after account closure, certain information must be kept for a defined period as required by law, after which it is securely deleted. Financial records are typically required to be retained for 5 to 7 years.
Rich11 never sells your personal information or shares it with advertisers. However, limited data may be shared with trusted third-party partners where necessary to deliver our services.
Rich11 uses cookies and similar technologies to enhance your experience on our website and app. Cookies are small text files stored in your browser that help remember your preferences and session details.
You can manage or delete cookies at any time through your browser settings. However, disabling essential cookies may affect the functionality of certain rich11 features.
Every registered user at rich11 has specific rights regarding their personal data. Contact our support team to exercise any of these rights.
You can request to know what information rich11 holds about you at any time.
You can request corrections to any inaccurate information in your account.
You may request the deletion of your data under certain circumstances.
You may object to the use of your data for specific purposes.
You can request a copy of your data in a structured, portable format.
For data processed on the basis of consent, you may withdraw your consent at any time.
Rich11 is strictly an adults-only platform. We do not knowingly collect or store information from anyone under the age of 18. Age verification is mandatory at the time of registration.
Rich11 may update this Privacy Policy from time to time. Changes may occur due to new legal requirements, updates to our services, or security improvements.
For significant changes, rich11 will send advance notifications to your registered email or mobile number. Continued use of the platform after any changes is considered acceptance of the updated policy.
The 'Last Updated' date at the top of this page always reflects the most recent changes. We recommend visiting this page regularly to stay up to date.
If you have any questions, concerns, or complaints about this Privacy Policy, please reach out to our support team directly. We are available 7 days a week, 24 hours a day.
When contacting us, please include your registered email address or mobile number so we can verify your identity quickly and assist you efficiently.
All your data at rich11 is protected with 256-bit AES encryption — the same standard used by banks.
Rich11 never sells your personal information to advertisers or third parties. Your data belongs to you alone.
View, correct, or delete your personal data — at rich11, you're always in control. Submit a request at any time.
Rich11's security systems are regularly audited by independent third-party experts to ensure the highest standards are maintained.
Rich11's Privacy Policy is written in plain, clear language so every user can fully understand it.
For any privacy-related request, rich11's support team will respond within 7 business days.
Your privacy is our top priority at rich11. Join our secure platform today and enjoy a trusted betting experience.