Important Notice: These Terms and Conditions constitute a legal agreement governing your use of the rich11 platform. By registering an account or using the platform, you agree to all of these terms. Please read the entire document carefully.
1 General Terms & Conditions
Rich11 (hereinafter referred to as the "Platform", "we", or "us") is an online gaming and betting service operated for users in Bangladesh. These Terms and Conditions apply to the rich11 website, mobile platform, and all associated services.
It is your responsibility to read and agree to these terms. Opening an account or using the rich11 platform means you fully accept these Terms and Conditions. If you do not agree with any of the terms, please refrain from using the platform.
Rich11 reserves the right to change, revise, or update these Terms and Conditions at any time. Continued use of the platform after any changes will be considered your acceptance of the updated terms. We recommend checking this page regularly.
Please Keep in Mind: These Terms and Conditions are part of rich11's
Privacy Policy and
Responsible Gaming Policymust be read together with. All documents collectively form the complete agreement between you and rich11.
2 Account Registration & Eligibility
To register an account at rich11, you must meet the following eligibility requirements. Failure to comply may result in your account being suspended or closed at any time.
Registration Terms
- You must be at least 18 years of age
- You must register using accurate and truthful information
- Each person may only open one account
- Mobile number and email verification are mandatory
- Identity must be verified using a National ID card or passport
What Is Not Allowed
- Registering with false information or using someone else's details
- Registering or using the platform if you are under 18 years of age
- A single person holding multiple accounts
- Using or sharing another person's account
- Accessing the platform from a restricted region using a VPN or proxy
Warning: Providing false information during registration will result in permanent account closure, and all accumulated balances may be forfeited. rich11 may request identity verification at any point during the registration process.
3 Betting Rules
The following rules must be followed when placing bets on rich11. These Terms and Conditions apply to cricket, football, Live Casino, and all other gaming categories.
Once a bet is confirmed, it cannot be changed or cancelled. However, rich11 reserves the right to void a bet under certain specific circumstances. Bet outcomes will be determined based on the official result of the relevant event.
| Category |
Minimum Bet |
Maximum Bet |
Status |
| Cricket Betting |
BDT 100 |
BDT 1,00,000 |
Active |
| Football Betting |
BDT 100 |
BDT 50,000 |
Active |
| Live Casino |
BDT 50 |
BDT 2,00,000 |
Active |
| Slots |
BDT 20 |
BDT 50,000 |
Active |
| Live Betting |
BDT 100 |
BDT 75,000 |
Real-Time |
Please Note: Once a match has started, Live Betting odds change in real time. The odds at the moment of bet confirmation are considered final. rich11 is not responsible for bets that fail to confirm due to connection issues.
4 Payment Policy
All payment transactions on rich11 are handled through fully secure, encrypted channels. Deposits and withdrawals via bKash, Nagad, and Rocket are processed instantly.
Deposit Rules
- Minimum Deposit: BDT 500
- Maximum Single Deposit: BDT 500,000
- Deposit in 2–3 minutes via bKash, Nagad, and Rocket
- Deposits via bank transfer and crypto are also available
- Only payment methods registered in your own name may be used
Withdrawal Rules
- Minimum Withdrawal: BDT 500
- Withdrawals via mobile banking in 15–30 minutes
- 1–3 business days for bank transfers
- KYC verification must be completed before making a withdrawal
Payment Security: rich11 ensures that all payments are processed exclusively through your own registered payment method. Direct payments to or from third-party accounts are not permitted. This is part of our anti-money laundering policy.
5 Bonus & Promotion Terms
Rich11 regularly offers various bonuses and promotional deals. However, specific conditions must be met before any bonus can be withdrawn. By accepting a bonus, you agree to the following terms.
Each bonus comes with its own wagering requirements, expiry period, and list of eligible games. Please read the specific terms of each bonus before claiming it.
- Welcome bonus applies to first deposit only
- Bonus wagering typically ranges from 10x to 30x
- Bonus validity is typically 7 to 30 days
- Referral bonuses are credited after the referred person makes their first deposit
- Multiple bonuses cannot be claimed on a single deposit
- Bonus funds cannot be withdrawn directly
- Withdrawing without meeting the wagering requirement will result in the bonus being forfeited
- Bonus abuse or manipulation may result in account closure
6 Responsible Gaming
Rich11 believes gaming is for entertainment, not a solution to financial problems. We are fully committed to responsible gaming and provide a range of protective tools on our platform.
If you feel that gaming is having a negative impact on your life, please reach out to our support team right away. We are always here to help.
Responsible Gaming Tools: rich11 offers deposit limit settings, self-exclusion, cooling-off periods, and temporary account lock features. For more details, please visit our
Responsible Gaming Page View.
7 Prohibited Activities
The following activities are strictly prohibited on rich11. Any violation of these Terms and Conditions may result in permanent account closure and potential legal action.
- Match fixing or any form of event manipulation
- Using bots, automated software, or hacking tools
- Money laundering or processing of illegal funds
- Hacking or gaining unauthorized access to another user's account
- Abusing the bonus system or creating multiple accounts
- Exploiting platform vulnerabilities to gain an unfair advantage
- Harassing or insulting other users
Strict Action: If any prohibited activity is confirmed, rich11 reserves the right to close the account, forfeit the balance, and share relevant information with law enforcement authorities if necessary.
8 Privacy & Data Protection
Rich11 treats the protection of your personal data as its highest priority. Our systems use SSL encryption and advanced cybersecurity technology. Your information is never sold or shared with third parties without authorization.
For more details on data protection, please visit our Privacy Policy Read it to find out what information is collected, how it is used, and what your rights are.
9 Service Suspension & Termination
Rich11 reserves the right to temporarily suspend or permanently close an account under the following circumstances. In all such cases, rich11's decision shall be considered final.
- Violation of these Terms and Conditions will result in
- Failure to cooperate with the identity verification process
- If any suspicious transactions or fraudulent activity are detected
- As directed by a court or law enforcement authority
- If an account remains inactive for an extended period
In the event of account closure: If an account needs to be closed without any rule violation, rich11 will notify you in advance and give you the opportunity to withdraw your valid balance. However, this may not apply in cases where a rule violation has occurred.
10 Legal Liability & Limitations
Rich11 always strives to provide a safe and reliable platform. However, our liability is limited in certain circumstances.
- If a loss occurs due to a technical error, rich11 will consider reasonable compensation
- Bets that are incorrectly voided will be refunded
- We will endeavor to provide advance notice of any scheduled system downtime
- rich11 will not be held responsible for bets lost due to internet connectivity issues
- Not responsible for issues caused by the user's own device or software
- No direct liability for errors caused by third-party game providers
- No liability for losses arising from force majeure circumstances
Dispute Resolution: Any dispute between rich11 and a user will first be addressed through mutual discussion. Our support team aims to respond to all complaints within 7 days.
11 Terms Amendment Policy
Rich11 reserves the right to modify these Terms and Conditions, in part or in full, at any time. Users will be notified in advance via their registered email or mobile number in the event of significant changes.
Continuing to use the platform after any changes have been made will be considered acceptance of the updated terms. We recommend visiting this page regularly to stay up to date.
12 Contact & Support
If you have any questions or feedback regarding these Terms and Conditions, please contact our support team. We are available 24 hours a day, 7 days a week.
Email Support: [email protected] — Our support team typically responds within 24 hours.
For any complaint or dispute, please contact our support team directly. We are committed to reviewing each case promptly and fairly, and to providing a resolution.
Frequently Asked Questions
You must be at least 18 years old to open an account at rich11. Age verification may be required during registration and payment processing. Accounts belonging to users under 18 will be permanently closed.
No. Under rich11's terms and conditions, each person may only register one account. If multiple accounts are detected, all of them will be closed and any accumulated balance may be forfeited.
Each bonus has its own validity period, typically between 7 and 30 days, as specified in the bonus offer's terms. Any bonus not used within the given timeframe will be automatically cancelled.
Withdrawals via bKash, Nagad, and Rocket are typically completed within 15–30 minutes. Bank transfers may take 1–3 business days. KYC verification is mandatory for your first withdrawal.
For significant changes, rich11 will send a notification to your registered email or mobile number. You can also check the "Last Updated" date at the top of this page to see whether any changes have been made.
Why is rich11 trusted?
Safe & Transparent
All transactions on rich11 are secured with SSL encryption. Our Terms and Conditions are published with full transparency — no hidden clauses.
24/7 Support
For any issue, rich11's support team is available 7 days a week, 24 hours a day. Fast and effective solutions are our commitment.
Fast Payments
Withdrawals to bKash, Nagad, and Rocket are processed in just 15–30 minutes. The payment process is fully secure and automated.
Fair Gameplay
All games on rich11 run on certified RNG technology. Results are entirely random and impartial — no manipulation of any kind.
Responsible Gaming
To help keep users safe, we offer a range of protective tools including deposit limits, self-exclusion, and cooling-off options.
Full Service in Bengali
Rich11 provides full service in Bangla — from Terms and Conditions to customer support, everything is available in your native language.
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Done reading the terms? Now Get Started!
Open an account today in accordance with the rich11 Terms and Conditions and start your betting journey with a welcome bonus. Join the trusted choice of millions of Bangladeshis.